Avg. first reply: 6h
Player Support
Issues with login, stats syncing, perks, or withdrawals. Screenshots help us fast-track the fix.
support@csperks.com
Email supportNeed help?
Contact CSPerks Support
Whether you're troubleshooting stats, claiming a drop, or pitching a collaboration, we route every request to the right human in minutes.
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Tickets cleared last week
4.8 / 5
Average CS2 player rating
32k+
Live community members
Mods online daily
Discord Squad
Hop into our community server for live troubleshooting, patch notes, and sneak peeks at new drops.
https://discord.gg/3vgha8ZedY
Join DiscordReplies within 2 days
Partnerships
Creators, teams, or brands looking to sponsor drops, share prize pools, or create custom XP tracks.
contact@csperks.com
Pitch a collabResponse commitments
Tell us if a ticket is blocking a giveaway payout or season reward so we can escalate instantly.
< 2 hrs
Priority queue
SLA
Active subscriber or giveaway winner? Flag it and we escalate within minutes.
< 12 hrs
Standard queue
SLA
Most account or gameplay questions are resolved within one business day.
1-3 days
Deep dives
SLA
Security reviews and billing disputes sometimes take longer, but we update you every 48 hrs.
Tip for faster responses
Include your CSPerks ID, linked Steam profile, or subscription email so we can verify ownership without back-and-forth.FAQ
Self-serve answers
Still stuck? Send us your question anyway—we log every FAQ to shape the next release.
Why haven't my stats updated yet?
Steam and Faceit throttling can delay syncs for up to 20 minutes. Trigger a manual refresh from your dashboard before reaching out, and include a link to the match that is missing.
How do I report suspicious giveaway activity?
Send the giveaway link plus any evidence (screenshots, transaction hashes, etc.). Reports go directly to our trust & safety queue so we can freeze entries while we investigate.
Can I delete my account or export my data?
Yes. Start the request from Settings › Privacy, or mention 'data request' in your message below. We confirm via your account email before completing any deletion.
We play CS2 too
You're reaching real teammates who run the same missions, grind the same leaderboards, and understand the urgency when a drop is on the line.